Tui Terms of Use

1. Who we are

Tui (available at https://tui.bot) is an AI-based productivity assistant service, operated by:

Tsuru Gestão de Vendas LTDA
CNPJ 49.182.373/0001-10
Avenida 18 / Senador Costa Rodrigues
Cohab Anil III, Salão 2/Pav, nº 13
Cohab Anil III, São Luís – MA, CEP 65052-670, Brazil
Contact: [email protected]

(hereinafter “Tsuru”, “we”, “our” or simply “Tui”).

2. Acceptance of these Terms

By registering for, accessing or using Tui, you declare that you have read, understood and fully agreed to these Terms of Use, to the Privacy Policy and to the Google API Services User Data Policy, including its Limited Use requirements.

If you do not agree with any provision, do not use the service.

3. Description of the service

Tui is a productivity copilot that lets you perform actions in your own Google accounts and other integrated platforms, via WhatsApp. Its features include, without prejudice to others offered over time:

• Creating, listing and editing appointments in Google Calendar
• Creating and updating spreadsheets in Google Sheets (e.g. financial tracking, entries)
• Creating files in Google Drive (e.g. contracts, proposals, receipts)
• Reading, summarizing, marking as read, archiving and replying to emails in Gmail
• Running operational automations from natural-language commands

Tui does not replace a qualified human professional (accountant, lawyer, doctor, etc.) and must not be used as one.

4. Registration and account

To use Tui, you must:

• Be at least 18 years old and have full legal capacity.
• Provide truthful, current and complete information at registration.
• Keep your access credentials confidential.
• Notify Tsuru immediately in the event of unauthorized use.
• Take full responsibility for all activity carried out under your account.

Tsuru may refuse registrations, suspend or terminate accounts at its discretion, subject to applicable rules.

5. Google and WhatsApp integrations

5.1. OAuth authorization

To function, Tui will request your explicit authorization, via OAuth 2.0, to access your Google accounts within the necessary scopes (Gmail, Calendar, Sheets, Drive). You may revoke this authorization at any time at myaccount.google.com/permissions.

5.2. Limited Use Policy

Use of data obtained from Google APIs follows the Google API Services User Data Policy, including its Limited Use requirements. Full details are in the Privacy Policy.

5.3. WhatsApp

Tui operates on top of the WhatsApp Business API, owned by Meta Platforms, Inc. By using Tui over WhatsApp, you are also subject to the WhatsApp Terms of Use.

5.4. Actions performed on your behalf

You expressly acknowledge and authorize Tui to perform actions in your Google and WhatsApp accounts on your behalf, according to your natural-language commands. Tui acts as a tool, and final responsibility for the actions you request remains yours.

6. Permitted use

You undertake to use Tui only for lawful purposes and in accordance with these Terms. The following are expressly prohibited:

• Using Tui to send spam, phishing, malware or fraudulent content.
• Infringing third-party rights (intellectual property, privacy, reputation, likeness).
• Attempting to access other users' accounts, data or systems without authorization.
• Reverse engineering, decompiling, copying or attempting to extract the source code.
• Using the service for illegal activities, including financial crime, money laundering, terrorism or child exploitation.
• Circumventing technical, quota or security limits.
• Using bots, scripts or automated means to interact with Tui abusively.
• Reselling, sublicensing or offering Tui to third parties without Tsuru's written authorization.

Non-compliance authorizes Tsuru to suspend or terminate the account immediately, without prejudice to any applicable legal measures.

7. Plans, payment and renewal

7.1. Subscription

Tui may be offered on free or paid plans. Prices, billing cycles (monthly, annual) and the features of each plan are described at tui.bot.

7.2. Payment

Payments are processed by a third-party gateway. Tsuru does not store complete credit card data.

7.3. Automatic renewal

Paid plans renew automatically at the end of each cycle, unless cancelled by the user at least 24 hours in advance.

7.4. Refunds

Refunds are governed by the Brazilian Consumer Protection Code (CDC). You have a 7-calendar-day right of withdrawal from the date of purchase, under article 49 of the CDC, for services contracted outside a commercial establishment.

7.5. Price changes

Tsuru may change prices with 30 days' prior notice. Changes do not affect cycles already paid for.

8. Intellectual property

8.1. Our property

All rights in Tui, its brand, logo, source code, layout, content and features belong exclusively to Tsuru or its licensors.

8.2. Your content

You retain all rights in the data, messages and content you send to Tui (“User Content”). You grant us a limited, non-exclusive, revocable and restricted license to process that content for the sole purpose of operating the service you request.

You do not grant us the right to use User Content to:

• Train general-purpose AI models
• Advertise
• Any purpose outside the strict scope of carrying out your commands

8.3. Feedback

Suggestions, ideas or comments sent to Tsuru may be freely used by the company to improve the service, with no obligation of compensation or attribution.

9. Limitation of liability

9.1. Nature of the service

Tui is a productivity tool that carries out commands on the user's behalf. The final decision on any action is always the user's. Tui does not guarantee the absolute accuracy of AI-generated responses, which may contain errors, omissions or inaccuracies.

9.2. Disclaimers

To the maximum extent permitted by applicable law, Tsuru is not liable for:

• Decisions the user makes based on AI responses
• Financial losses arising from commands executed by the user themselves
• Unavailability of third-party APIs (Google, WhatsApp, AI provider, payment gateway)
• Isolated technical outages, acts of God or force majeure
• Misuse of the service by third parties who gained unauthorized access to the user's account through the user's own fault

9.3. Cap

Except in cases of willful misconduct or gross negligence, Tsuru's total liability to the user is limited to the amount actually paid by them in the 12 months preceding the event giving rise to the liability.

9.4. Consumer relationship

Nothing in these Terms waives non-waivable consumer rights provided for in the Brazilian Consumer Protection Code.

10. Suspension and termination

10.1. By the user

You may close your account at any time via tui.bot or by emailing [email protected].

10.2. By Tsuru

We may suspend or terminate your account, immediately and without notice, in the event of:

• Breach of these Terms or of the Privacy Policy
• Well-founded suspicion of fraud, abuse or unlawful use
• Payment default exceeding 7 days
• Court order or legal requirement

10.3. Effects

After termination:

• Google OAuth tokens are revoked immediately
• Personal data is deleted according to the periods set out in the Privacy Policy
• Clauses on intellectual property, limitation of liability and jurisdiction remain in force

11. Privacy and data protection

The processing of personal data is governed by the Privacy Policy, an integral part of these Terms, in compliance with Brazil's LGPD (Law No. 13,709/2018) and with the Google API Services User Data Policy.

12. Changes to these Terms

We may update these Terms from time to time. The version in force will always be available at https://tui.bot/termos-de-uso. Material changes will be communicated by email or inside the product at least 15 days in advance. If you continue using the service after the changes take effect, you are deemed to have accepted them. If you disagree, you may close your account.

13. General provisions

13.1. Assignment

You may not assign your rights and obligations under these Terms without Tsuru's written consent. Tsuru may assign them freely in the event of corporate restructuring, merger, acquisition or sale of assets.

13.2. Severability

The invalidity of any clause does not affect the remaining ones, which stay in full force.

13.3. Forbearance

Tsuru's forbearance regarding any breach does not constitute waiver or novation.

13.4. Communications

Communications from Tsuru to the user will be made through the registered channels (email, WhatsApp, in-product notification).

14. Governing law and jurisdiction

These Terms are governed by the laws of the Federative Republic of Brazil, in particular the Consumer Protection Code, the Brazilian Internet Civil Framework (Marco Civil da Internet) and the LGPD.

The courts of the district of São Luís – MA, Brazil, are elected to settle any disputes arising from these Terms, without prejudice to the consumer's own jurisdiction where applicable.